Client Journey How-To Videos: Supporting Builders & Homeowners Through the Selections Process

Builder Support | Melbourne | Ballarat | Bendigo

Interior design selections are one of the most exciting parts of building a home, and also one of the most challenging.

Clients are making a high volume of decisions, often for the first time, while trying to stay within budget and timeline expectations. Without the right guidance, this stage can quickly become overwhelming.

As a builder and working in the building industry, it can be easy to overlook the fact that for many clients this process is entirely new. Most are unaware of how involved home selections can be, or that it is a dedicated part of the build journey at all.

That is why we have created Client Journey How-To Videos that can be shared directly with clients as part of the build process.

Why This Matters for Builders

When clients understand what is coming, the entire project benefits.

Prepared clients are more likely to:

• Arrive ready for their selections appointment

• Make clearer, faster decisions

• Ask fewer reactive questions post-consult

• Feel positive and confident about their build

This reduces friction for builders and helps keep projects moving forward.

The videos cover:

Pre-Consult Preparation

Helping clients understand what they should think about before their appointment so they arrive organised and informed.

Understanding the Design Consultation

Explaining how the consultation works, how decisions are guided and what to expect from the day.

What Happens After Selections

Clarifying what happens once choices are made, reducing uncertainty and unnecessary follow-up during construction.

Electrical and Home Comfort Planning

Electrical selections are a common pressure point. This video helps clients think ahead, reducing late changes and variations.

When builders provide clients with clear, structured guidance early, it sets the tone for the entire build.

The result is:

• Better client experiences

• Fewer delays and revisions

• More efficient communication

• Stronger trust between builder and client

Sharing these videos is a simple way to add value without adding complexity.

Supporting Better Builds

The Client Journey How-To Videos are one of the many tools ACS provides to help builders deliver smoother, more professional build experiences.

If you would like support integrating these resources into your client communications, our team can assist.